Ford of Escondido
1717 Auto Park Way
Escondido, CA 92029
Currently this dealership does not have a virtual tour available
Service Ext: 7722-2950 Hours of Operation
Monday-Friday: 7am - 6pm
Saturday: 7am - 5pm
Sunday: CLOSED
Parts Ext: 7722-2951 Hours of Operation
Monday-Friday: 7am - 6pm
Saturday: 7am - 5pm
Sunday: CLOSED
Sales Ext: (855) 791-0050 Hours of Operation
Monday-Friday: 9am - 9pm
Saturday: 9am - 8pm
Sunday: 10am - 7pm
Finance Ext: The dealership has not provided information for this item. Use the Sales Ext: (855) 791-0050 Hours of Operation Use the Sales Hours of Operation
The dealership has not provided information for this item.
Monday-Friday: 9am - 9pm
Saturday: 9am - 8pm
Sunday: 10am - 7pm
Vehicle Status Requests - Used to notify the dealership when a customer is requesting an update on their vehicle. [Wrap Code: WC25] Recall Requests - Used to notify the dealership when a customer is requesting a recall not reservable by the SDC. [Wrap Code: WC36]
Brand Information:
Ford:
Complimentary services: Additional service plans must be purchased through Finance and can be verified by a service advisor. PremiumCARE (Prepaid) : Covers routine inspections, preventive care and replacement of normal “wear and tear” items that require periodic attention. This plan covers over 1,000 components and is the most comprehensive service contact Ford offers. ExtraCARE (Prepaid) : Coverage for vehicles with fewer high tech components BaseCARE (Prepaid) : Coverage of systems that impact drivability PowertrainCARE (Prepaid) : Critical engine and transmission coverage
The following extended service plans are provided by Ford Protect:
Maintenance is typically due every 7,500 miles or once a year, whichever occurs first Vehicles 2010 and older are typically due at every 5,000 miles For 2011 and newer vehicles equipped with the Intelligent Oil Life Monitor (IOLM) – a system that calculates optimal oil change intervals – Oil Change message will appear at the following intervals: To view Service schedules without creating profiles in Xtime Click Here
To view Warranty information Click Here.
To view Owner’s Manual Click Here To view Fleet/Commercial Owner’s Manual Click Here
To access visual guide for Ford lineup Click Here
Technology – Ford SYNC SYNC – Consist of Hands-free calling, 911 Assist and Sirius XM® Radio, Color Touch Radio and voice commands - functionally varies by model SYNC 3 – Consist of same features as SYNC and Easy Destination Entry, WiFi Hotspot and Automatic Updates over W-Fi - functionally varies by model FordPass App – View service history, Owner’s Manuals and how-to videos, manage FordPass membership, track vehicle recalls
Fleet/Commercial Vehicles
Fleet: Group of motor vehicles owned or leased by a business, government agency or other organization rather than by an individual or family. Commercial: Any type of motor vehicle used for transporting goods or paid passengers. To see a list of Ford Fleet/Commercial vehicles Click Here
Visual Guide to Ford Dashboard
Color Basics: Red indicates a potentially serious problem or safety issue, but Red may also indicate an important reminder. If it is flashing, it is important and could be unsafe to drive. Yellow/Orange mean something needs to be serviced or repaired soon. If it is flashing, it is important and could be unsafe to drive. Green or Blue is only telling you that a system is on or operating.
To see a quick guide of Ford indicator meanings Click Here To see a visual guide of other indicators meanings Click Here
Frequently Asked Questions
Customers can confirm the information on these lists by checking their Owner's Manual or by referring to the label on the inside of the fuel-filler door
The following are provided by Ford Protect and can be added at the time of purchase. TireCARE: Covers all costs associated with the repair or replacement of a tire or wheel due to a road hazard, such as Glass or metal in the road & Potholes, debris, nails, blowouts, etc. DentCARE: Covers the removal of minor dents and dings WindshieldCARE: Covers the cost to repair minor chips and cracks in the front windshield (Stress cracks or cracks more than six inches are not covered)
No, but vehicles equipped with SYNC Connect® can use the FordPASS app to unlock their vehicles and track vehicle location (VIN will be needed when creating account).
Lincoln:
Complimentary services: Additional service plans must be purchased through Finance and can be verified by a service advisor. Premium Maintenance Plan (Prepaid) : Covers routine inspections, preventive care and replacement of normal “wear and tear” items that require periodic attention. PremiumCARE (Prepaid) : Covers routine inspections, preventive care and replacement of normal “wear and tear” items that require periodic attention. This plan covers over 1,000 components and is the most comprehensive service contact Lincoln offers. ExtraCARE (Prepaid) : Coverage for vehicles with fewer high tech components BaseCARE (Prepaid) : Coverage of systems that impact drivability PowertrainCARE (Prepaid) : Critical engine and transmission coverage
The following extended service plans are provided by Lincoln Protect:
Maintenance is typically due every 7,500 miles or once a year, whichever occurs first Vehicles 2010 and older are typically due at every 5,000 miles For 2011 and newer vehicles equipped with the Intelligent Oil Life Monitor (IOLM) – a system that calculates optimal oil change intervals – Oil Change message will appear at the following intervals: To view Service schedules without creating profiles in Xtime Click Here
To view Warranty information Click Here.
To view Owner’s Manual Click Here
To access visual guide for Lincoln lineup Click Here
Technology – Lincoln SYNC SYNC – Consist of Hands-free calling, 911 Assist and Sirius XM® Radio, Color Touch Radio and voice commands - functionally varies by model SYNC 3 – Consist of same features as SYNC and Easy Destination Entry, WiFi Hotspot and Automatic Updates over W-Fi - functionally varies by model The Lincoln Way App – View service history, Owner’s Manuals and how-to videos, manage pick up and delivery*, concierge assistance, track vehicle recalls *Lincoln Pickup & Delivery service is valid for owners of 2017 and newer model-year Lincoln vehicles. Service is available for retail and warranty repair. Mileage limitations may apply. Lincoln reserves the right to change program details at any time without obligations.
Fleet/Commercial Vehicles
Fleet: Group of motor vehicles owned or leased by a business, government agency or other organization rather than by an individual or family. Commercial: Any type of motor vehicle used for transporting goods or paid passengers. To see a list of Lincoln Fleet/Commercial vehicles Click Here
Visual Guide to Lincoln Dashboard
Color Basics: Red indicates a potentially serious problem or safety issue, but Red may also indicate an important reminder. If it is flashing, it is important and could be unsafe to drive. Yellow/Orange mean something needs to be serviced or repaired soon. If it is flashing, it is important and could be unsafe to drive. Green or Blue is only telling you that a system is on or operating.
To see a quick guide of Lincoln indicator meanings Click Here To see a visual guide of other indicators meanings Click Here
Frequently Asked Questions
Customers can confirm the information on these lists by checking their Owner's Manual or by referring to the label on the inside of the fuel-filler door
The following are provided by Lincoln Protect and can be added at the time of purchase. TireCARE: Covers all costs associated with the repair or replacement of a tire or wheel due to a road hazard, such as Glass or metal in the road & Potholes, debris, nails, blowouts, etc. DentCARE: Covers the removal of minor dents and dings WindshieldCARE: Covers the cost to repair minor chips and cracks in the front windshield (Stress cracks or cracks more than six inches are not covered) TripleCARE: Provides coverage for a vehicle from tire and wheel damage, minor dents and dings, and chips and cracks to windshield
No, but vehicles equipped with SYNC Connect® can use the Lincoln Way app to unlock their vehicles and track vehicle location (VIN will be needed when creating account).
Mercury:
Complimentary services:
Maintenance schedules vary and are impacted by driving conditions. To view Service schedules without creating profiles in Xtime Click Here
To view Warranty information Click Here.
Mercury was discontinued in 2010 - no web based link to owner’s manuals was found.
To access visual guide for Mercury lineup Click Here
Mercury was discontinued in 2010 - no technology information was found.
Visual Guide to Mercury Dashboard
Color Basics: Red indicates a potentially serious problem or safety issue, but Red may also indicate an important reminder. If it is flashing, it is important and could be unsafe to drive. Yellow/Orange mean something needs to be serviced or repaired soon. If it is flashing, it is important and could be unsafe to drive. Green or Blue is only telling you that a system is on or operating.
To see a quick guide of Mercury indicator meanings Click Here To see a visual guide of other indicators meanings Click Here
Frequently Asked Questions
Customers can confirm the information on the list by checking the label on the inside of the fuel-filler door
Personnel:
Service Drive Extension: 7722-2950
This extension will call all advisors.
Service Drive Email Link: Right click here to copy all email addresses.
This link will reach the entire service team.
Service Advisor(s):
Due Bill/We Owe Advisor(s):
Management Team:
Service Drive Manager – Estella Taylor
Service Director – Shon Craft
General Manager – Josh Irvine
Other Service Personnel:
Customer Relations Manager - Lillian Davis
Other Dealership Personnel:
Business Development Associate - David Hoke
Parts Manager - Chuck Jones
Referrals:
Roadside Assistance:
(800) 241-3673 (800) 521-4140
No vehicle age or mileage restrictions (Original owner/non-transferable).
6 years or 70,000 miles, whichever comes first.
(760) 745-5933
Collision:
Rancho Collision Center of San Diego 8010 Balboa Avenue (858) 300-8192 Rancho Collision Center of San Diego will be closing 6/30/2018. New referral information will be posted as soon as it is received.
San Diego, CA 92111
Other Referrals:
Low Price Auto Glass - North County (760) 489-6700
(760) 726-1838
Scheduling Preferences:
Select the appropriate team and schedule with UNSPECIFIED unless the customer has a preferred advisor
Supported Makes:
- Ford
- Lincoln
- Mercury
Accessories: This dealership did not provide information on this item, refer to an advisor for assistance. Appearances: This dealership did not provide information for Dents/Dings or Scratches, refer to an advisor for assistance.
Car Wash: Available Detail Options: Refer to Xtime for all pricing, durations, and package descriptions
Coupons must be presented at the time of write up - may be displayed with smart phone / tablet or printed. Click Here for Current Online Coupons/Specials Competitor Coupons: Expired Coupons:
Accepted - only from other Ford dealerships
Accepted - up to 15 days for printed coupons & 30 days for online coupons
Appointments schedule after 1pm may be carried over to the next day. Procedure: A qualified technician will inspect the vehicle to determine its service needs. Afterwards the service advisor will contact the customer to inform them of their findings and the necessary steps to repair the vehicle. To view examples of what is intended to be covered during a “Free Diagnosis” Click Here.
Do not schedule, Refer to advisor Thealize Kemp 7722-3253
Please note the images above are examples – they are not the only icons that can depict emergency scenarios
This dealership does not have a separate area for Express. All vehicles must use the same service entrance lanes. The following can be scheduled with the Express team:
Commercial/Fleet/Company Vehicles: Key fob batteries: Lockout: Lost/Stolen Key(s): Spare/Additional Key(s) needed: The following is needed for all new keys or reprogramming:
This dealership did not provide information for these items, refer to an advisor for assistance.
This dealership did not provide information about this item, refer to an advisor for assistance.
Supported Makes: Non-Brand: Schedule maintenance items as allowed (No diagnostics/repairs/recalls)
This dealership did not provide information about this item, refer to an advisor for assistance.
Radio Codes: Ford – They do not have radio codes Lincoln & Mercury - This dealership did not provide information about this item, refer to an advisor for assistance. Navigation Updates: Navigation updates can be purchased online at the following addresses – instructions will be provided to perform update. Ford & Mercury – ford.navigation.com
Lincoln – lincoln.navigation.com
Schedule as Allowed
Oops, we've moved! Please refer to the 'Diagnostic Concern/Warranty Work' section
No appointment necessary.
Nitrogen: This dealership did not provide information on this item, refer to an advisor for assistance. Repairs: Tires - Due to safety concerns dealer will replace tires only (no tire repairs performed) Replacements/Inquiries/Availability: This dealership did not provide information on this item, refer to an advisor for assistance. Run Flats: If a vehicle does not have a spare tire, it could have a run flat. Manufacturers recommend an estimated 50-mile range on a run-flat tire at zero pressure up to 50mph under optimal conditions (actual safe mileage is based on many parameters, including vehicle load, speed and ambient temperature). The International Organization for Standardization (ISO) has developed a universal symbol for self-supporting run-flat tires, represented by a flat tire continuing down the road:
Wheels/Rims - Refer to advisor Thealize Kemp 7722-3253 to coordinate with 3rd party vendor
Flood/Water Damage:
Drop off services past 3pm on Saturdays will carry over to the next business day
Windshield/glass concerns including tinting cannot be performed during rainy/snowy weather (Completion times could vary). Repairs/replacements are NOT covered by warranty. To avoid a direct charge, advise customer to contact insurance provider for repair/replacement coverage. Window Tinting: See REFERRALS tab for recommendation Windshield (Front/Rear): Non-Windshield Glass:
Recalls:
Scheduling Instructions:
- Verify VIN
- Refer to Xtime; enter recall title/number, follow scheduling instructions by clicking the information icon.
- If not found, follow instructions on Factory Recall Campaign information icon.
Click Here to see Recall Scheduling Flowchart.
The National Highway Transportation and Safety Administration (NHTSA) is a government agency created to help inform customers of reported issues regarding their vehicles. It is a national database for all manufacturers. GP1 uses this site as a backup to the manufacturers recall page.
Recall titles in Xtime contain a combination of searchable identifiers:
Recall #NHTSA – if applicable
Manufacturer # – if known
Brief Description of Concern – as obtained from NHTSA
Ex. Recall #16V000 (123) Takata Airbag
Ex. ZE7 Oil Consumption Warranty Enhancement
Definitions/FAQs:
VIN locations
There are three recall status types that might display after you look up a VIN for safety recalls:
Searchable by VIN:
After the expiration date, inspection/repair will be done at the owner’s expense.
Not Searchable by VIN:
After the expiration date, inspection/repair will be done at the owner’s expense.
Transportation:
Drop Offs: Early Bird/After Hours:
Policy: Wait times for repairs will vary widely since an accurate repair/wait time cannot be determined until diagnosis has been performed by the technician.
Operates: Monday-Saturday 7am-4pm Radius: 10 Miles Departure times are: 7:30am, 8:30am, 9:30am, 10:30am, 1pm, 2pm, 3pm, & 4pm.
A complimentary loaner cannot be reserved at this dealership.
Facility: Green Leaf Rent-A-Car (1 block away) Operates: Monday-Friday 7:30 am-6 pm & Saturday 9 am-1 pm Phone Number: (760) 294-7052 Cost: Will be discussed at service write-up.
This dealership does not have a courtesy Valet/Pick Up & Delivery Program.