Genesis of Southwest Houston
10155 Southwest Freeway
Houston, TX 77074
Link to Genesis of Southwest Houston
Hours of Operation
Monday-Saturday: 7am - 5pm
Sunday: CLOSED
- North side of freeway (Southwest Fwy/59), next to Lexus.
Hours of Operation
Monday-Saturday: 7am - 5pm
Sunday: CLOSED
Hours of Operation
Monday-Saturday: 9am - 8pm
Sunday: CLOSED
Contact Form - Used to communicate with the dealership regarding customer requests/concerns/inquiries. [Wrap Code: will vary based on request]
Payment Option(s):
This dealership does not accept checks for parts or service.
- Financed Parts or Services - Refer to Flex Pay section.
- Non-Financed Parts or Services - Available; Customers can receive email and text payment requests from the store and access, print, and reference payment receipts.
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Questions about payments should be referred to a service advisor.
This dealership offers flexible payment plans to finance parts or services. Details will be discussed by the advisor.
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Primary Partner: Sunbit - offers a “pay-over-time” option with 3, 6, or 12- month payment plans (approval based on credit). A down payment with a bank-issued debit card is required and a payment method for recurring payments will also be needed. After good payment history with Sunbit, some customers might receive a personalized invitation link to a Sunbit Card application.
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| Pre-Qualification Requirements | 1) Email address, 2) State-issued ID or driver’s license, and 3) Bank-issued debit card.. .A payment method for recurring payments will also be needed. |
| Apply Online | apply.sunbit.com |
| Access Account | my.sunbit.com/login |
| Inquiries / Contact | Website: sunbit.com/contact-us/ Email: support@sunbit.com Phone: (855) 678-6248 FAQ: sunbit.com/im-a-consumer/customer-service/ |
Product/Coverage Cancellation:
Customers can cancel coverage for the following products sold by the dealership:
| Products that can be canceled: |
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| Items needed to cancel product: |
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| Inquiries / Contact: | Email: customercancellations@group1auto.com Phone: (713) 360-5488 |
Please be advised that ResistAll/NG2 Protection products are non-cancellable.*
Other Dealership Information:
Dealership Information:
- Accessibility: Public (anyone can access stations).
- Available: 24hrs a day (7 days a week).
- Charging Station(s): One.
- Number of Plug(s): One.
- Location(s): Near the showroom.
- Charging Connector Plug(s): CCS/SAE.
Charging Basics for Electric Vehicles (EV):
The cost of charging varies based on kilowatt-hour (kWh) rates, Brand membership, or monthly subscriptions.
| Charging System | Charging Level | Charging Speed |
| CHAdeMO | DC Fast Charging | 90-120 miles per 1/2 hour (fully charged in 30-60mins) |
| CCS | DC Fast Charging | 90-120 miles per 1/2 hour (fully charged in 30-60mins) |
| J1772 | Level 2 | 15-30 miles per hour (fully charged in 3-8hrs) |
Source: afdc.energy.gov / plugshare.com
Registration Stickers
Stickers are located on the bottom driver side corner of a vehicle's windshield.
Registration Renewals
Texas Vehicle Registration Renewal notices are sent 30-60 days before expiration.
A passing State Inspection within 90 days of the expiration date is required prior to renewal.
Renewals can be done by a customer:
- By Mail.
- Online (www.renew.txdmv.gov).
- In-Person (at an approved location).
To see all requirement needed for each renewal form, click here.
Brand Information:
Disclaimer: Data on this page applies to vehicle(s) purchased in the United States.
Information may not be applicable for vehicle(s) purchased out of the country.
Warranty and Service/Maint. Plan information can be verified by internal SDC Teams. Please have vehicle information (including VIN) and item(s) you need verified ready.
- Helpline: For over-the-phone assistance, contact the Helpline.
Complimentary services:
- 3 years or 36,000 miles, whichever occurs first.
Pre-paid maintenance plans can be purchased through Finance and can be verified by a service advisor.
Pre-Paid Maintenance Plus (Prepaid): This includes coverage of scheduled oil and oil filter changes, with term and frequency options based on your driving habits.
To view Warranty information click here
To view Owner’s Manual click here
To access visual guide for Genesis lineup click here
Technology – Intelligent Assistant
Intelligent Assistance - proactive app intended to help save the driver time and provide high levels of convenience. The app combines connected car features like remote start, data from the vehicle, the owner’s smartphone and the internet with multiple layers of intelligence
Dashboard Visual Guide
Color Basics:
- Red indicates a potentially serious problem or safety issue, but Red may also indicate an important reminder. If it is flashing, it is important and could be unsafe to drive.
- Yellow/orange mean something needs to be serviced or repaired soon. If it is flashing, it is important and could be unsafe to drive.
- Green or Blue is only telling you that a system is on or operating.
Frequently Asked Questions
Retail gasoline stations in the United States sell three main grades of gasoline based on the octane level:
- Regular (ⓘ) - the lowest octane fuel (generally 87-88).
- Mid-Grade (ⓘ) - the middle range octane fuel (generally 89–90).
- Premium (ⓘ) - the highest octane fuel (generally 91–94).
If the octane rating used is less than required, damage to the engine may occur and may void the vehicle warranty.
Customers can confirm the information on the lists by checking their Owner’s Manual or by referring to the label on the inside of the fuel-filler door
Source: eia.gov / fueleconomy.gov
- Oil viscosities may vary by model.
- See Owner’s Manual for exact oil type based on vehicle model (0W-40/5W-30).
Genesis offers some of the following vehicle protection items when purchased in a package or standalone product:
To view a list of additional Product Protection Plans click here.
Genesis Client Relations
Client relations (ⓘ) can be reached in multiple ways. To see options click on the supported brand: Genesis
Contact information is typically located at the bottom of the linked page.
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Personnel:
Personnel Image(s): Click here for “Meet Our Staff” images
Service Drive Ext: 71282980
Some individual extensions/voice messages might not be set up or recently changed (ⓘ)
Service Drive Email Link:
If the Contact Forms are unavailable, use the distribution group email to reach the store (ⓘ)
Danny Rios
Laura Iriarte De Pinto
Trevon Bryant
Management Team:
Service Director – Mayra Garcia
General Manager – Justin McGaughey
Other Dealership Personnel:
Parts Desk: Right click here to copy all email addresses.
This link will reach the entire team.
Parts Associate - Paige Immanivong
Parts Manager - Gerardo Sierra
Referrals:
Roadside Assistance
Towing: Advise customers to have tow driver deliver keys directly to staff on the Service Drive; If delivery is outside of normal service hours - See Transportation Tab (ⓘ)
Genesis Roadside Assistance will tow the vehicle from public roadways (ⓘ) to the nearest Genesis dealership; additional charges may apply if a customer requests a further location. See link below for additional exclusions/restrictions that may apply.
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(844) 436-4333
- 5 years / unlimited miles.
The third party service provider(s) listed below can tow a vehicle to this dealership. However, customers are advised to check their insurance policy for possible roadside coverage. If a vehicle was involved in a collision/accident and also requires service it must be taken to the collision center first for repairs (see Collision drop down).
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Priority Towing
(713) 772-7728
Distance from Dealership: within 20 miles
- If using a referred towing company, charges can be billed directly to the customers’ Repair Order (RO).
- If using a non-referred towing company, payment maybe required by the towing company upon delivery.
Collision:
Insurance Claims
To possibly avoid upfront costs, customers should file an insurance claim (ⓘ) prior to arranging repairs. The insurance provider will determine cost (if any) for towing/repairs based on insurance coverage. If repairs are done prior to starting a claim, the customer may be responsible for all costs and for obtaining reimbursement (if any) from their policy provider.
Collision and Service Inquiries
If a vehicle was involved in a collision/accident and also requires maintenance service it must be taken to the collision center for repairs first. The collision center will coordinate service.
Customer Pay/Cost Inquiries
- GP1 Collision Centers:
GP1 Collision Centers offer complimentary visual inspections and estimates. If a customer later decides to file an insurance claim additional fees may apply.
- Third Party Collision Centers:
For cost inquiries from a third party collision center, the customer will need to speak with that facility directly.
Vehicles must be taken to the Service Dept for the following instances:
- Flood/Water damage.
- Manufacturer Defects (ⓘ) - within warranty and not involved in a collision/accident
Below are eligible locations customers can use or they can have their insurance provider recommend a repair facility.
Sterling McCall Restoration Center
12202 Murphy Road
Stafford, TX 77477
(281) 848-4900
Distance from Dealership: within 5 miles
| Remote CSR (ⓘ) (x7098-3107) | For warm transfers, contact the team. All Spanish or Saturday requests require a form. |
| Contact Form | If team is unavailable, submit a Remote CSR Form |
Additional Information:
- Customers leasing a vehicle are required to take their vehicle into a certified collision center for any body work or collision repair.
- Customers should contact their leasing company to report accidents/damages.
Vehicle Locators:
Some manufacturers offer a "locate your parked vehicle" feature accessible through their app. To view a list of manufacturers that offer this feature, click here.
A vehicle could be towed to an impound lot for a number of reasons such as being illegally parked, left behind due to inclement weather, street cleaning, or abandonment.
City/county towing database (ⓘ) : Yes
- By Phone (713) 308-8580.
- Online (findmytowedcar.com) - HPD public access database; allow 2hrs from the time the vehicle is towed until it is listed on the website.
Additional Information:
- Impounded from a private property/business.
- Owners should look for towing signs on the property or ask the property owner which wrecker service they used to tow vehicles.
- Owners can also contact whichever police department has jurisdiction in the place where the car was towed from (all wrecker services notify local police).
If a vehicle is suspected stolen, the customer should contact authorities immediately.
If an owner is enrolled in an additional security plan offered by the manufacturer or third party, police will coordinate with the provider to locate the stolen vehicle.
- Stolen Vehicle Locator - To view a list of manufacturers that offer this feature, click here.
- Lojack Enabled - Customer should report the theft through Lojack
(police report can be filed through the app).
Additional Information:
- If not enrolled in any additional security plans - Customers will need to contact whichever police department has jurisdiction in the place where your car was stolen and report the theft.
Scheduling Preferences:
Schedule with "No preference" unless the customer has a preferred advisor
Supported Makes (ⓘ) :
- Genesis.
Carry Overs:
Visits scheduled Monday-Friday after 5pm or Saturday after 2pm may carry over to the next business day.
Accessories (ⓘ): Refer to advisors (Svc Ext: 71282980 or submit Contact Form).
Appearances:
- Dent/Dings and Scratches:
Do Not Schedule; Refer to Sterling McCall Restoration Center (REFERRALS; 281-848-4900).
- Paint: Do Not Schedule; Refer to the Parts Dept (Ext. 71282951; VIN number needed).
- Vandalism: See Vandalism section at the bottom of this page.
Car Washes and Exterior Details cannot be performed in rainy/snowy weather or freezing temperatures (32 °F or lower). To see weather forecast, click here.
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Car Wash:
- Complimentary with scheduled service: Yes.
- Without scheduled service (stand-alone): Car wash walk-ins accepted at a fee (ⓘ); total wait time cannot be guaranteed especially during peak times (ⓘ) .
Detail Option(s):
- Basic Car Wash & Vacuum (ⓘ) .
- Full/Complete Detail (ⓘ) .
Scheduling Instructions: See Due Bill / We Owe section
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ResistAll (ⓘ) and Auto Butler (ⓘ) protect against harmful UV rays and condition upholstery, dashboards, doors and other interior surfaces to keep them in showroom condition - typically applied at the vehicle's time of purchase.
Deals/Offers cannot be combined (ⓘ)
All items contain disclaimers; refer to actual offer for any restrictions.
Coupons - must be presented at the time of write up - may be displayed with smart phone / tablet or printed. Max discount on any service without coupon proof is 10%.
- Available: To all (via online or mailers).
- Current Online Specials: Click Here for Current Online Coupons/Specials.
- Competitor Coupons: Not Accepted.
- Expired Coupons: Not Accepted.
Promos - emailed and should not be offered/advertised to customers that do not have an available promo in their Xtime profile.
- Available: For specific customers/vehicles (via email or Xtime).
- Current Promos: Vary - if a customer is eligible for a promo it will be listed in a "Promotions" drop-down when scheduling. If eligible, add to service visit.
- Competitor Promos: Promos are only offered via Xtime.
- Expired Promos: Expired promos will not appear in Xtime (no longer valid).
Super Savings Day - occur monthly and have designated specials for specific days and services. Offers cannot be used at other locations.
- Available: To all (via online or mailers).
- Current Super Savings Day: Vary - see (SDC) Super Savings Day & FAQs for offers.
- Competitor Super Savings Day: Not Accepted – only available for the specified store.
- Expired Super Savings Day: Not Accepted – only available for the specified date(s).
Recurring Offers - available for eligible customers (ex: senior citizens, military), but not necessarily advertised. Recurring offers do not expire unless specified.
- This dealership does not have any recurring offers.
A qualified technician will inspect the vehicle to determine its service needs (Complimentary initial diagnosis) (ⓘ) . Afterwards the service advisor will inform the customer of their findings and the necessary steps to repair the vehicle. Customers will not incur any charges without approval.
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The following are examples of what is intended to be covered as part of our “Free Diagnosis” policy:
- Air Conditioner (ⓘ) .
- Brake Noise (ⓘ) .
- Charging & Starting (ⓘ) .
- Electrical (ⓘ) .
- Leaks (ⓘ) .
- Noises (ⓘ) .
- Rough Idle (ⓘ) .
- Running Light(s) (ⓘ) .
- Vibration (ⓘ) .
- Warning Light(s) (ⓘ) .
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Scheduling Instructions:
- Encourage drop offs/alternate transportation (ⓘ)
- Salvaged/Branded vehicles - if disclosed, Do Not Schedule (Diagnostics and/or warranty work cannot be performed)
In order to determine if an issue/concern is covered under warranty, the vehicle must be inspected by a certified technician.
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Below are the different types of warranties a vehicle might be covered under:
- Factory Warranty (ⓘ)
- Additional Protection Plans / Extended Warranties (ⓘ)
- GP1 Limited Warranty on repairs (ⓘ)
- Certified Pre-Owned (CPO) (ⓘ)
- Aftermarket / 3rd-party contracts (ⓘ)
Vehicles purchased within the last 30days
- Do Not Schedule, refer to Sales (Ext: 71282960).
- Do Not Schedule.
- Refer to the Sales Dept. (Ext. 71282960).
Scheduling Instructions:
- Do Not Schedule.
- Refer to the Sales Dept. (Ext. 71282960).
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ResistAll (ⓘ) and Auto Butler (ⓘ) protect against harmful UV rays and condition upholstery, dashboards, doors and other interior surfaces to keep them in showroom condition - typically applied at the vehicle's time of purchase.
- Schedule as Allowed - If there is no availability notify the customer they can come in, but wait time/repair time cannot be guaranteed (vehicle must be inspected first).
- Submit Contact Form only if there is no availability and customer will be coming in.
- Refer to Genesis Roadside Assistance; (844-436-4333) to verify jump start/towing coverage, if needed.
Please note images above are examples – they are not the only icons that can depict emergency scenarios
Dedicated Express Lanes: No; all vehicles must use the same service entrance lanes.
An Ignition Interlock Device (IID) requires the driver to provide a breath sample before the engine will start. If the IID detects alcohol on the driver's breath, the engine will not start. The driver will be periodically required to provide breath samples to ensure the continued absence of alcohol in their system for ignition to remain on.
Device installation, issues, removal:
- Do Not Schedule (dealership is not authorized to work on this device).
- Refer customer to Texas DPS for authorized locations.
Maintenance/repairs on vehicles with IIDs:
- Schedule as waiters only (ⓘ) and submit Contact Form.
Lost/Stolen Key(s):
- For pricing, ordering, or availability, refer to Parts Dept (Ext: 71282951).
- If a customer no longer has possession of keys, the vehicle must be towed in and new keys must be ordered.
Spare/Additional Key(s) needed:
- For pricing, ordering, or availability, refer to Parts Dept (Ext: 71282951).
- All key fobs and spare keys must be brought in so all keys can be programmed.
The following are needed for all new keys or reprogramming:
- Registered owner must be present at location with vehicle
- Registered owner must be able to present current Driver’s License and proof of ownership (title/registration)
Key Fob Batteries:
- Walk-ins allowed for key batteries – customer can stop parts department for replacement.
Lockout:
- If the vehicle is under warranty- refer customer to Genesis Roadside Assistance; (844-436-4333).
- Do Not Schedule.
- Refer to the Sales Dept. (Ext. 71282960).
Supported Makes (ⓘ) :
- Genesis (2017 and newer).
Non-Supported Makes (ⓘ) :
- For all other Makes, Do Not Schedule (dealership only performs state inspections on non-supported vehicles).
- If a customer states that the dealership owes service on a vehicle that was purchased through the used car sales department Submit Contact Form to Service Manager.
GP1 Dealerships in Automall (ⓘ) :
None
GP1 Dealerships Nearby (ⓘ) :
- Advantage BMW (Mid-town)
- Beck & Masten Buick GMC (North)
- Beck & Masten Buick GMC Gulf Freeway (South)
- Sterling McCall Acura
- Sterling McCall Acura Sugar Land
- Sterling McCall Buick GMC
- Sterling McCall Ford
- Sterling McCall Hyundai of Southwest Houston
- Sterling McCall Lexus
- Sterling McCall Nissan
- Sterling McCall Toyota
- Sterling McCall Toyota Fort Bend
- Pre-Purchase / Pre-Buy Inspections (ⓘ) : Schedule as Allowed.
- Appraisals / Cash Offers (ⓘ) : Do Not Schedule, refer to Sales (Ext: 71282960).
Radio Codes:
- Schedule as Allowed.
- Vehicle and registered owner must be present for code to be provided.
- Registered owner must present picture identification (Driver’s License).
Navigation Updates:
Customer must purchase the updated disc online (mapnsoft.com) – instructions will be provided to perform update.
- If dealership assistance is needed to retrieve code, schedule as allowed.
Schedule as Allowed
Procedure:
- Schedule as allowed; however walk-ins are accepted (ⓘ)
Requirements that must be disclosed:
- Refer to Xtime information icon.
- Walk-ins - wait times cannot be guaranteed (first come, first serve).
Additional Information:
- Emissions testing is only required for some metro counties.
- New cars are good for two years, after which any applicable inspections are required annually.
- Vehicle Inspection History - verify the history of a Texas vehicle inspection (VIN required)
Only history through the end of the previous day or older is available.
Source: dps.texas.gov
For questions about Vehicle Registration/Renewals see Dealership Information Tab
Repairs (Run Flat Tires): (ⓘ)
- Do Not Schedule (repairs cannot be performed, replacement is needed)
Repairs (Non Run Flat Tires):
- Schedule as allowed (inspection of tires(s) needed to determine if repair is possible).
- If a customer is concerned about safety/drivability offer towing (see REFERRALS tab).
Repairs (Wheels/Rims): (ⓘ)
- Schedule as allowed.
- If a customer is concerned about safety/drivability offer towing (see REFERRALS tab).
- Do Not Schedule if pricing and availability have not been confirmed.
- For pricing, ordering, or availability, refer to advisors (Svc Ext: 71282980 or submit Contact Form).
- Tire size should be included on all requests.
For most vehicles, tire information can be found in three locations: (ⓘ)
-
- Owner’s Manual
- Driver Door Information Panel
- Tire
- To see ways of verifying purchase of a Tire/Wheel protection plan click here. (MAIN)
Nitrogen (ⓘ):
- Do Not Schedule (not available at this location).
NOTE: In an emergency, air can be safely added to nitrogen tires. Customer should report this when scheduling their next service visit so tires can be thoroughly inspected.
Run Flats: These are tires that can be driven for a brief time after a puncture. Manufacturers recommend an estimated 50-mile range on a run-flat tire at zero pressure up to 50mph under optimal conditions (ⓘ). This allows drivers to reach a safe location so the tire can be changed. Once a puncture occurs, the tire must be replaced.
The International Organization for Standardization (ISO) has developed a universal symbol for self-supporting run-flat tires, represented by a flat tire continuing down the road:
TPMS Light (ⓘ):
Reasons the light may turn ON:
| TPMS Light | Possible Reason | Could Cause |
| ON | Underinflation (or tire leak) | Sluggish tire response, decreased fuel economy, and could lead to blowouts |
| ON and OFF | Fluctuating Weather | No issues - An drop in temperature causes the light to turn on; the light may turn off when pressure increases during the day due to rising temperature and/or heat generated from driving the vehicle |
| Flashes when starting and remains ON | Not Functioning Properly | Incorrect readings that can lead to unsafe driving conditions |
What drivers should do:
- Manually check the tire pressures with a gauge and add air until the pressures reach the manufacturer's specification (located on the door jamb or in the Owner’s Manual).
- If the light remains on (no change in weather) or is flashing, a service visit is recommended.
Vehicles impacted by vandalism (ⓘ) should be referred to Sterling McCall Restoration Center (REFERRALS; 281-848-4900). If a customer has Comprehensive Insurance (to see coverage details click here) they should reach out to their provider first.
Internal Damage (regardless of an insurance claim or customer pay): Schedule as Allowed
Examples:
- Animal/Rodent Damage (chewed wires, nests).
- Sugar in the gas tank.
- Sensors were damaged.
- Stolen catalytic converter.
External Damage (regardless of an insurance claim or customer pay): Refer to Sterling McCall Restoration Center (REFERRALS; 281-848-4900).
Examples:
- Broken Glass.
- External Parts Damaged (Broken Mirrors, Antenna, Lights, etc.).
- Intentional Fire.
- Paint Damage (Graffiti/Spray/Scratches).
- Wildlife Collisions.
If the damage affects both, refer to Sterling McCall Restoration Center (REFERRALS; 281-848-4900) (they will coordinate with Service).
Flood/Water Damage:
- Schedule as Allowed (do not refer to collision unless the vehicle was in an accident).
- If there is no availability, notify the customer they can come in. Wait/repair time cannot be guaranteed – vehicle must be inspected first.
- Submit Contact Form only if there is no availability and customer will be coming in.
- Vehicle should not be driven – this could cause more damage if there is water in the engine.
- See Referrals tab for more info on Roadside Assistance coverage and/or Towing
- No Loaners.
- Warranty does NOT cover flood/water damage.
- Insurance claims should be filed.
- If the customer does not have flood coverage, cost will be at their expense.
- If applicable, Alternate transportation will be provided by the insurance company via the customer’s policy coverage.
- If the customer does not have rental coverage, cost will be at their expense.
- Insurance claims should be filed.
Hail Damage:
- Insurance claims should be filed first.
- If customer is paying out of pocket or using insurance, refer to Sterling McCall Restoration Center (REFERRALS; 281-848-4900).
- Saturday: Schedule as allowed, please note repairs/diagnostics could carry over to the next business day. Advisor will provide more information during initial meet.
- Sunday: Service Dept. CLOSED.
Windshield/glass work, including tinting, cannot be performed during Holidays or during rainy/snowy weather; to see the weather forecast, click here.
Repairs/replacements are NOT covered by warranty. To avoid a direct charge, advise customer to contact insurance provider for repair/replacement coverage.
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Windshield (Front/Rear):
Repair/Replacements
- Do Not Schedule.
- Must be booked/modified/canceled by advisors (Ext: 71282980 or submit Contact Form).
Repairs can be done if:
- The damage can fit under a dollar bill (6 inches or smaller)
- Windshield has three chips or less
- The damage is not on the edge of the windshield
- The damage is not in your line of sight
- The damage is not in front of a camera or sensor in the windshield
If filing an insurance claim, refer customer to their insurance company.
Window Tinting:
- Schedule as Allowed.
Additional Information:
- Window tint is determined by the percentage of visible light which passes through the window, also known as visible light transmission (VLT).
- A lower VLT percentage indicates a lower amount of light able to transmit through the glass.
- This state requires vehicles to have: 25% VLT or higher.
Source: www.dps.texas.gov.
Recalls:
Disclaimer: The term “recall” is an internal SDC placeholder that includes, but is not limited to recalls, campaigns, warranty enhancements, or settlements.
Do Not Schedule 'Remedy Not Available' or Preliminary Notices. (ⓘ).
- Schedule as allowed (if the customer requests it).
Can't Schedule? Don't forget to troubleshoot! (ⓘ).
Still can't book, submit Contact Form - Do Not Schedule recalls using another service.
Recall information can be verified by internal SDC Teams. Please have vehicle information (including VIN) and item(s) you need verified ready.
- Helpline: For over-the-phone assistance, contact the Helpline
- Contact Form: If helpline members are unavailable, submit a Verify Request
- Do not contact Parts or Service for availability.
- If the recall cannot be performed or additional information needs to be disclosed to customers, the store's management team will notify GP1 Digital Support for updating.
The National Highway Transportation and Safety Administration (NHTSA) is a government agency created to help inform customers of reported issues regarding their vehicles. It is a national database for all manufacturers. GP1 uses this site as a backup to the manufacturers recall page.
Recall titles in Xtime contain a combination of searchable identifiers:
Recall #NHTSA – if applicable
Manufacturer # – if known
Brief Description of Concern – as obtained from NHTSA
Ex. Recall #16V000 (123) Takata Airbag
Ex. ZE7 Oil Consumption Warranty Enhancement
Definitions/FAQs:
- Number assigned to a reported recall by the government agency.
- Brand’s specific number for a recall.
- Number can be alphanumeric and can vary in length depending on the manufacturer.
- Identifier for a specific vehicle (17 digits).
- Displays the car's unique features, specifications, and manufacturer.
- The VIN can be used to track recalls, registrations, warranty claims, thefts, and insurance coverage.
VIN locations
- Lower left windshield.
- Driver side door panel.
- Vehicle registration/insurance card.
There are three recall status types that might display after you look up a VIN for safety recalls:
- Recall INCOMPLETE – This means that an incomplete or “open” recall was found on the car and the owner should follow the remedy instructions.
- Recall INCOMPLETE. Remedy Not Yet Available – This means that an incomplete or “open” recall was found on the car, but the manufacturer is not yet ready to provide the needed remedy or fix.
- Number of Open Recalls: 0 – This means that either there are no recalls associated with that vehicle or the vehicle has already been fixed.
Searchable by VIN:
- Considered a safety concern.
- Repaired at the manufacturer's expense.
- Considered an enhancement (not safety related).
- Repaired at the manufacturer's expense.
- Considered an enhancement (not safety related).
- Repaired at the manufacturer's expense if perform before specific mileage/expiration date.
After the expiration date, inspection/repair will be done at the owner’s expense.
Not Searchable by VIN:
- Notice from the manufacturer to the dealer about issues/concerns.
- Seen as a warning for potential issues.
- Inspections are required.
- Extended warranty coverage period on a certain component(s).
- Covered component(s) must be shown to fail under the exact conditions described.
- Inspections are required.
- Extended warranty coverage period on a certain component(s).
- Covered component(s) must be shown to fail under the exact conditions described.
- Repaired at the manufacturer's expense if perform before specific mileage/expiration date.
- Inspections are required.
After the expiration date, inspection/repair will be done at the owner’s expense.
Genesis Client Relations
Client relations (ⓘ) can be reached in multiple ways. To see options click on the supported brand: Genesis
Contact information is typically located at the bottom of the linked page.
Transportation:
Towing: Advise customers to have tow driver deliver keys directly to staff on the Service Drive; If towing outside of normal service hours see Early Bird/After Hours section.
Drop Offs:
- Customer will have their own transportation.
Early Bird/After Hours:
- Advise customer to use the envelopes provided to place their keys in the drop slot located on the service drive and park their vehicle in front of the dealership.
- Customer may also take their keys to the receptionist before the sales dept. closes.
- Customers should sign the envelope to authorize repairs.
Wait times for repairs will vary widely since an accurate repair/wait time cannot be determined until diagnosis has been performed by the technician.
Conducted By: Dealership
Operates: Monday-Saturday 7am-5pm
Travel Distance: 25 Miles
Requirements:
- Brand: Genesis only.
- Year: 3yrs and newer.
- Vehicle Mileage: 36k or less.
- Total Duration: Schedule regardless of appointment duration.
Requirements that must be disclosed:
- Driver Must be 21 yrs. or Older.
- Valid Driver’s License.
- Valid Major Credit Card (ⓘ) (a $200 hold for tolls or incidentals is needed)
- Current Proof of Full Coverage Insurance (to see coverage details click here).
For security reasons, customer must present the items listed above each time a Service Loaner is released.
Early/Late Loaner Pickup:
- Loaner will only be available at scheduled date and time of service.
Loaner Models:
- This dealership did not provide information regarding models.
If a certain model must be reserved- a manager will need to be notified to see if accommodations can be met.
Additional Policy Information (to be disclosed by advisors):
- No additional information was provided by this dealership.
A rental cannot be reserved at this dealership.
For the welfare of our drivers, valets are not allowed for:
drivability concerns, safety issues or emergency scenarios.
Valets are also not allowed for insurance claims.
Requirements (ⓘ) :
- Brand: Genesis only.
- Year: 3yrs and newer.
- Vehicle Mileage: 36k or less.
- Total Duration: Schedule regardless of appointment duration.
- Travel Distance for Pickup: See Below
- Vehicle within 50 Miles from the dealership: Schedule as Allowed
- Vehicle 51-100 Miles from the dealership: Do Not Schedule Customers; Submit Contact Form.
Additional Policy Information:
- Do Not Schedule same-day Valets.
- Vehicles will no longer have same day delivery. We will deliver vehicle the following day.
- Add the best phone number to contact when the driver is on the way
Requirements that must be disclosed:
- Driver Must be 21 yrs. or Older.
- Valid Driver’s License.
- Valid Major Credit Card (ⓘ) (a $200 hold for tolls or incidentals is needed)
- Current Proof of Full Coverage Insurance (to see coverage details click here).
For security reasons, customer must present the items listed above each time a Service Loaner is released.
Loaner Models:
- This dealership did not provide information regarding models.
If a certain model must be reserved - a manager will need to be notified to see if accommodations can be met.
Additional Policy Information (to be disclosed by advisors):
- No additional information was provided by this dealership.
