Complimentary services:

For New Vehicles:

• First scheduled maintenance service provided at 6 months/5,000 miles whichever occurs first
• Second scheduled maintenance services provided at 12 months/10,000 miles whichever occurs first

For Pre-owned L Certified Vehicles:

• Next four factory-recommended services for two years or 20,000 miles whichever occur first

Lexus Luxury Care (Prepaid): Addresses factory recommended maintenance as outlined in the vehicle's Owner's Manual. Plan terms range from 2 to 5 years (up to 90,000 miles).

Lexus Luxury Care coverage can be transferred once from the original owner to a private party; this excludes dealers. A $50 transfer fee applies (click here to see Transferability disclaimer).

Service is recommend at every 6 month/5,000 service interval.

*However, oil changes are performed at every 10K miles, except for vehicles using non-synthetic oil, which are performed every 5K miles. click here to view a list or service performed (model and year required)

To view Warranty information click here. 

To view Owner’s Manual click here

To access visual guide for Lexus lineup click here

Technology — Lexus Enform

Lexus Enform — Offers vehicle guides, roadside assistance, recall notifications, parking reminders and easy service scheduling on select vehicles

• Destination Assist: 24-hour access to a live response center agent to help you locate a specific business, address or point of interest — 12 months complimentary
• Service Connect: Provides information on vehicle’s health and offers updates on everything from fuel level and mileage to maintenance alerts and more via email or the mobile app – up to 10 years complimentary.
• Wi-Fi: Connect up to five devices, and extend your tech capability. Lexus Enform* Wi-Fi provides up to 4 GB of complimentary data for the first year on selected vehicles.

If customer have questions about their enrollment or Enform subscription, advise them to visit mylexusenform.com or call (800- 255-3987)

Color Basics:           

• Red indicates a potentially serious problem or safety issue, but Red may also indicate an important reminder. If it is flashing, it is important and could be unsafe to drive.
• Yellow/orange mean something needs to be serviced or repaired soon. If it is flashing, it is important and could be unsafe to drive.
• Green or Blue is only telling you that a system is on or operating.

Retail gasoline stations in the United States sell three main grades of gasoline based on the octane level:

• Regular (ⓘ) Tooltip content - the lowest octane fuel (generally 87-88)
• Mid-Grade (ⓘ) Tooltip content - the middle range octane fuel (generally 89–90)
• Premium (ⓘ) Tooltip content  - the highest octane fuel (generally 91–94)

If the octane rating used is less than required, damage to the engine may occur and may void the vehicle warranty.

Customers can confirm the information on the lists by checking their Owner's Manual or by referring to the label on the inside of the fuel-filler door

Source: eia.gov / fueleconomy.gov

• Oil viscosities may vary by model
• See Owner's Manual for exact oil type based on vehicle model (0W-40/5W-30)

Quick Reference Oil Guide listed below:

To view a list of Frequently Asked Questions directly from the Lexus site click here

To view a list of additional Product Protection Plans  click here.

Client relations (ⓘ) Manufacturer reps can assist customers with general inquiries, recall concerns, complaints, etc. can be reached in multiple ways.  To see options click on the supported brand: Lexus

Contact information is typically located at the bottom of the linked page.

Lexus Roadside Assistance will tow the vehicle from public roadways (ⓘ) No unsurfaced roads or tracks, made of materials such as sand, gravel, riverbeds, mud, snow, rocks, and other natural terrain. to the nearest Lexus dealership; additional charges may apply if a customer requests a further location. See link below for additional exclusions/restrictions that may apply.

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Roadside Assistance

(800) 255-3987

• New Vehicles:
  4 years from the original in-service date, with no mileage restrictions.
• Certified Pre-Owned Vehicles:
  2 years from the original in-service date, with no mileage restrictions.

The third party service provider(s) listed below can tow a vehicle to this dealership. However, customers are advised to check their insurance policy for possible roadside coverage.  If a vehicle was involved in a collision/accident and also requires service it must be taken to the collision center first for repairs (see Collision drop down).

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G&W Tow
(877) 642-1252
Distance from Dealership: within 10 miles

• If using a referred towing company, charges can be billed directly to the customer's Repair Order (RO).
• If using a non-referred towing company, payment maybe required by the towing company upon delivery.

Insurance Claims

To possibly avoid upfront costs, customers should file an insurance claim (ⓘ) Coverage/Compensation can be submitted for Collision, Accident, Vandalism or Theft based on the customer's policy  prior to arranging repairs. The insurance provider will determine cost (if any) for towing/repairs based on insurance coverage. If repairs are done prior to starting a claim, the customer may be responsible for all costs and for obtaining reimbursement (if any) from their policy provider.

Collision and Service Inquiries

If a vehicle was involved in a collision/accident and also requires maintenance service it must be taken to the collision center for repairs first. The collision center will coordinate service.

Customer Pay/Cost Inquiries

• GP1 Collision Centers:
  GP1 Collision Centers offer complimentary visual inspections and estimates. If a customer later decides to file an insurance claim additional fees may apply.

• Third Party Collision Centers:
  For cost inquiries from a third party collision center, the customer will need to speak with that facility directly.

Below are eligible locations customers can use or they can have their insurance provider recommend a repair facility.

Newport Lexus Body Shop / Collision
3901 MacArthur Blvd.
Newport Beach, CA 92660
(949) 447-7105
Distance from Dealership: Onsite
This location can only work on the following items - dents/dings, paint damage, repair/replace bumpers, wheel repair, and headlight restoration. All other work or major collision damage should be referred to the location(s) below.

ICC Collision Center
3131 S. Standard Ave.
Santa Ana, CA 92705
(714) 444-3100
Distance from Dealership: within 10 miles

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Additional Information:

• Customers leasing a vehicle are required to take their vehicle into a certified collision center for any body work or collision repair. 
• Customers should contact their leasing company to report accidents/damages.

Some manufacturers offer a "locate your parked vehicle" feature accessible through their app. To view a list of manufacturers that offer this feature, click here.

A vehicle could be towed to an impound lot for a number of reasons such as being illegally parked, left behind due to inclement weather, street cleaning, or abandonment. 

City/County Towing Database (ⓘ) Some metro locations have publicly accessible systems that track impounded/towed vehciles.: None found

• Customers who suspect their vehicle was towed should contact whichever police department has jurisdiction in the place where the car was towed from (all wrecker services notify local police).

Additional Information:

• Impounded from a private property/business
  1. Look for towing signs on the property, or ask the property owner which wrecker service they used to tow vehicles. 
  2. Owners can also contact whichever police department has jurisdiction in the place where the car was towed from (all wrecker services notify local police).

If a vehicle is suspected stolen, the customer should contact authorities immediately. 

If an owner is enrolled in an additional security plan offered by the manufacturer or third party, police will coordinate with the provider to locate the stolen vehicle.

• Stolen Vehicle Locator -  To view a list of manufacturers that offer this feature, click here.
• Lojack Enabled - Customer should report the theft through Lojack
  (police report can be filed through the app) 

Additional Information:

• If not enrolled in any additional security plans - Customers will need to contact whichever police department has jurisdiction in the place where your car was stolen and report the theft.

Car Washes and Exterior Details cannot be performed in rainy/snowy weather or freezing temperatures  (32 °F or lower). To see weather forecast, click here.

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Complimentary Car Wash:

• Scheduled with service: Yes
• Available without service (stand-alone): No, car washes can only be performed for vehicles coming in for service.

Detail Option(s):

Schedule as allowed; refer to Xtime for all pricing, durations, and package descriptions.

• Full/Complete Detail

Coupons - must be presented at the time of write up - may be displayed with smart phone / tablet or printed. Max discount on any service without coupon proof is 10%.

• Available: To all (via online or mailers)
• Current Online Specials:  Click Here for Current Online Coupons/Specials
• Competitor Coupons: Not Accepted
• Expired Coupons: Accepted

Promos - emailed and should not be offered/advertised to customers that do not have an available promo in their Xtime profile.

• Available: For specific customers/vehicles (via email or Xtime)
• Current Promos: Vary - if a customer is eligible for a promo it will be listed in a "Promotions" drop-down when scheduling. If eligible, add to service visit.
• Competitor Promos: Promos are only offered via Xtime 
• Expired Promos: Expired promos will not appear in Xtime (no longer valid)

Super Savings Day - occur monthly and have designated specials for specific days and services. Offers cannot be used at other locations.

• Available: To all (via online or mailers)
• Current Super Savings Day: Vary - see (SDC) Super Savings Day & FAQs for offers
• Competitor Super Savings Day:Accepted - See Service Advisor for Details
• Expired Super Savings Day: Not Accepted – only available for the specified date(s)

Recurring Offers - available for eligible customers (ex: senior citizens, military), but not necessarily advertised. Recurring offers do not expire unless specified.

• Military (active duty/retired) - 10% off  Valid military ID must be presented at the time of write up

• Schedule as allowed
• Vehicle must be inspected (test drive is required) – customers are encouraged to ride along with the tech/advisor in order to replicate concern
• Please encourage drop offs/shuttles
• Salvaged/Branded vehicles - if disclosed, do not schedule; diagnostics and/or warranty work cannot be performed

Procedure:

• Complimentary initial diagnosis.

A qualified technician will inspect the vehicle to determine its service needs. Afterwards the service advisor will contact the customer to inform them of their findings and the necessary steps to repair the vehicle.

To view examples of what is intended to be covered during a “Free Initial Diagnosis” click here

Schedule as Allowed

• Schedule as Allowed - If there is no availability, notify the customer they can come in, but wait time/repair time cannot be guaranteed (vehicle must be inspected first)
• Submit Contact Form only if there is no availability and customer will be coming in.
• Refer to Lexus Roadside Assistance; (800-255-3987) to verify jump start/towing coverage, if needed.

Please note the images above are examples – they are not the only icons that can depict emergency scenarios

Dedicated Express Lanes: No; all vehicles must use the same service entrance lanes.

HomeLink is packaged as a standard feature, bundled within a specific trim level, or as an option on most new vehicles. It allows customers to wirelessly open/close garage door or front gates.

For questions, activations or aftermarket purchase, refer customer below:

Homelink 

(800) 355-3515

• Do Not Schedule
• Refer to the Sales Dept. (Ext. 5486).

Schedule as Allowed

Radio Codes:

For vehicles 1998 and older, schedule as allowed

• Vehicle and registered owner must be present for code to be provided
• Registered owner must present picture identification (Driver’s License)

Lexus does not have radio codes for 1999 and newer vehicles.

Navigation Updates:

• For pricing and availability, refer to Parts Dept (Ext: 4586)
• Schedule as Allowed

Schedule as Allowed

Procedure:

• Schedule as allowed; however walk-ins are accepted (ⓘ) Due to limited walk-in availability, scheduled visits are highly encouraged.

Requirements that must be disclosed:​

• Refer to Xtime information icon. 
• Walk-ins - wait times cannot be guaranteed (first come, first serve).

Additional Information: ​

• California requires emissions inspections every 2 years for some zip codes.
• Dealer is located in county (Sacramento) that requires smog certifications and performs them.
• A VIN inspection is required when registering a vehicle from out of state.

Source: dmv.ca.gov

Refer to an advisor for customers needing assistance with how to use:

• Navigation
• Bluetooth
• Hands Free Dialing
• Lexus Enform
• Audio System
• Voice Commands
• Cruise Control
• Climate Control
• Smart Access System

If customers are reporting that any of the items above are not working please schedule a service visit with an advisor.

Vehicles impacted by vandalism (ⓘ) Vandalism is when a person intentionally damages the property of another. should be referred to ICC Collision Center (REFERRALS; 714-444-3100). If a customer has Comprehensive Insurance (to see coverage details click here) they should reach out to their provider first.

Internal Damage (regardless of an insurance claim or customer pay): Schedule as Allowed

Examples:

• Animal/Rodent Damage (chewed wires, nests)
• Sugar in the gas tank
• Sensors were damaged
• Stolen catalytic converter

External Damage (regardless of an insurance claim or customer pay): Refer to ICC Collision Center (REFERRALS; 714-444-3100).

Examples:

• Broken Glass
• External Parts Damaged (Broken Mirrors, Antenna, Lights, etc.)
• Intentional Fire
• Paint Damage (Graffiti/Spray/Scratches)
• Wildlife Collisions

If the damage affects both, refer to ICC Collision Center (REFERRALS; 714-444-3100) (they will coordinate with Service). 

• Saturday: Schedule as allowed, please note repairs/diagnostics could carry over to the next business day. Advisor will provide more information during initial meet. 
• Sunday: Service Dept. CLOSED

Windshield/glass work, including tinting, cannot be performed during Holidays or during rainy/snowy weather; to see the weather forecast, click here.

Client relations (ⓘ) Manufacturer reps can assist customers with general inquiries, recall concerns, complaints, etc. can be reached in multiple ways.  To see options click on the supported brand: Lexus

Contact information is typically located at the bottom of the linked page.

Drop Offs:

• Customer will have their own transportation.

Early Bird/After Hours:

• Advise customer to use the envelopes provided to place their keys in the drop slot located on the service drive.
• Customers should sign the envelope to authorize repairs.

Wait times for repairs will vary widely since an accurate repair/wait time cannot be determined until diagnosis has been performed by the technician.

Conducted By: Dealership / Lyft (as needed at no cost)

Operates: Monday-Friday 7am-5pm; Saturday 7am- 4:30pm

Travel Distance: 11 Miles 

Requirements (ⓘ) Customers with an Ignition Interlock Device (IID) / Breathalyzer on their vehicles are automatically ineligible for loaners/rentals:

• Brand: Lexus only
• Year: No Restriction Provided
• Vehicle Mileage: No Restriction Provided
• Total Duration: See below
  1. Allowed for any package, recall, or repair regardless of duration
  2. Allowed for a la carte maintenance services only if visit is 18 minutes or more

Requirements that must be disclosed:

• Driver Must be 21 yrs. or Older
• Valid Driver’s License
• Current Proof of Insurance (to see coverage details click here)

For security reasons, customer must present the items listed above each time a Service Loaner is released.

Early/Late Loaner Pickup:

• Loaner will only be available at scheduled date and time of service.

Loaner Models:

• This dealership did not provide information regarding models.

If a certain model must be reserved- a manager will need to be notified to see if accommodations can be met.

Additional Policy Information (to be disclosed by advisors):

• No additional information was provided by this dealership.

A rental cannot be reserved at this dealership.

For the welfare of our drivers, valets are not allowed for:
drivability concerns, safety issues or emergency scenarios.
Valets are also not allowed for insurance claims.

Requirements (ⓘ) Customers with an Ignition Interlock Device (IID) / Breathalyzer on their vehicles are automatically ineligible for loaners/rentals:

• Valet services must be scheduled/modified/cancelled by the dealership
• If customer is requesting a Valet/PUD - Submit Contact Form